Our Services

1. Marketing the property: We will create a listing and advertise the property across multiple online platforms, including property portals like Rightmove and others, to ensure the property reaches a wide audience of potential tenants.

   
   

2. Carrying out Viewings: We arrange and conduct property viewings, showing potential tenants the property and answering any questions about the rental.

   
   

3. Tenant Referencing: We screen potential tenants, including conducting background checks, reference checks, and ensuring they meet the landlord's criteria. 

   
   

4. Credit checking: This step includes a thorough assessment of the tenant’s financial situation, employment status, and rental history to ensure they are reliable and can pay rent on time.

   
   

5. Tenant Introduction: After identifying a suitable tenant, the letting agent will formally introduce the tenant to the landlord. The agent may assist with the signing of the tenancy agreement but doesn’t manage ongoing communication after this point.

   
   

6. Deposit Protection: In some cases, we will also ensure that the tenant’s deposit is protected according to legal requirements, ensuring that the money is held in an official government scheme.

Rent Collection Service. 

A Rent Collection Service is a service where we handle the collection of rent payments on behalf of the landlord. This service ensures that the landlord receives rental income in a timely manner while taking the stress of rent collection off their shoulders, we have the rent paid to our clients the same day we receive it.

1. Rent Collection and Transfer

Collect the rent payments from the tenant (either via bank transfer, standing order, or other methods) on the agreed-upon due date. They then transfer the rent income to the landlord, typically on a monthly basis, minus any agreed-upon fees for the service.

• Tenant Payment Reminders: Send payment reminders to tenants before the rent due date, reducing the chances of late payments.

• Payment Processing: Once rent is paid, we ensure that the payment is processed efficiently and transferred to the landlord the same day.

2. Late Payment Management

One of the biggest challenges landlords face is late rent payments. A Rent Collection Service usually includes managing any overdue payments on behalf of the landlord.

• Chasing Late Payments: If the tenant misses a payment or is late, the property manager will follow up with them, through phone calls, emails, or official notices.

• Late Payment Fees: If the terms of the tenancy agreement specify late payment fees, the agency will enforce them, helping ensure tenants remain accountable for timely payments.

• Monthly Rent Statements: A detailed statement will be provided showing the rent collected each month, along with any fees or deductions.
• Transparency: The service keeps landlords informed about the status of their rent payments and any tenant-related issues that may arise.

3. Arrears Management

If tenants fall behind on their rent, the Rent Collection Service typically handles the process of managing the arrears.

• Negotiating Payment Plans: Our property manager may work with the tenant to set up a payment plan for any overdue rent.
• Formal Notices: If payments continue to be missed, we will issue formal notices to tenants, such as a Section 8 notice or Section 21 notice (in the UK), depending on the situation.

4. Legal Guidance

In the unfortunate event that a tenant is consistently late on payments or refuses to pay, the Rent Collection Service will often offer legal guidance to the landlord.

• Eviction Support: We can guide the landlord through the process of eviction if necessary, ensuring that all legal steps are followed correctly.
• Dispute Resolution: We can also help resolve any payment related disputes between the landlord and tenant.

Full Management Service. 

With this service, we handle nearly every aspect of the rental process, freeing landlords from the responsibilities and challenges of managing their own property. From tenant disputes to emergency repairs, we are there to ensure that your property is well-maintained and that tenants are satisfied.

1. Tenant Sourcing, Marketing and Tenant Management 

Property management services advertise your property across multiple platforms and handle all aspects of tenant sourcing. This includes creating professional listings, conducting property viewings, and ensuring the property is marketed to reach the right audience. Property management services deal with all aspects of tenant management, which helps reduce tenant turnover and improve the tenant experience.

• Tenant Onboarding: Once a tenant is found, the property manager handles the preparation of the tenancy agreement and ensures all legal documentation is completed correctly.

• Rent Collection: We collect rent payments, monitor overdue payments, and follow up on late rent. 

• Handling Tenant Issues: Any tenant inquiries, complaints, or maintenance requests are directed to us and we resolve them promptly and professionally.

2. Ongoing Maintenance and Repairs

One of the most valuable aspects of full property management is that we handle all property maintenance, both regular upkeep and emergency repairs.

• Routine Inspections: We conduct regular inspections to ensure the property is well-maintained and the tenant is complying with the terms of the lease.

• Maintenance Coordination: We coordinate any necessary repairs, ensuring they are done promptly and at a competitive cost. We have relationships with trusted contractors and tradespeople, some of whom we have used for over a decade.

• Emergency Repairs: If there is an emergency, such as a plumbing leak or electrical failure, there is someone available 24/7 to handle the issue, ensuring the tenant’s safety and minimising property damage.

3. Legal Compliance

Letting legislation is constantly evolving, and staying compliant can be a challenge for landlords. A full property management service ensures that your property remains compliant with all current laws and regulations.

• Health and Safety Compliance: Ensure that the property meets all necessary health and safety standards, including gas safety checks, electrical inspections, and fire safety measures.

• Tenancy Agreements: Prepare tenancy agreements that are legally sound and protect the interests of both parties.

• Deposit Protection: Ensures that any tenant deposits are protected in accordance with government regulations, giving tenants confidence and keeping the landlord legally safe.

• Evictions and Legal Support: If necessary, we handle the legal process of evicting a tenant, including issuing notices, preparing documents, and ensuring the eviction is conducted legally.

4. Financial Management and Reporting

As your property management company we will handle the financial aspects of your rental property, ensuring transparency and accurate record-keeping.

• Accounting and Statements: We can provide detailed financial reports and regular updates on the property's income and expenses, helping our landlords stay organised for tax purposes and keep track of their investment. We attached contractors bills to the statements so you and your accountant can see what work has been done and process any tax deductions accordingly. 

5. 24/7 Support and Emergency Response

We offer around-the-clock support for both tenants and landlords, ensuring that any urgent issues are resolved quickly.

• Emergency Maintenance: If something goes wrong at any hour - such as a burst pipe or heating failure - we ensure that a qualified contractor is available to fix the issue.

• Tenant Communication: Tenants know who to contact in case of any problems, and we take care of communication to ensure timely resolutions.